Returns
& Refunds

Contact BANG within 14 days after receiving the goods to tell us that you wish to cancel. You normally then have a further 14 days to send the goods back. Please include your order number and the item(s) concerned.

For a change-of-mind return, please keep the garment clean, unwashed, undamaged and in resalable condition, with original tags and packaging where reasonably possible. Please avoid deodorant, perfume, make-up, food, smoke, pet hair or other contamination.

This is intended to protect garment hygiene and resale quality. It does not remove your statutory rights.

No. Ordinary T-shirts are not automatically non-returnable simply because they are clothing. The specific statutory hygiene exception applies only where the legal requirements for that exception are met, such as qualifying sealed goods that become unsealed.

You may inspect and try clothing on as reasonably necessary. If it has been handled beyond what is necessary to establish its nature, characteristics or functioning and its value has been reduced, the law may allow a deduction reflecting that reduction in value.

Contact BANG as soon as reasonably possible with your order number and, where useful, photographs. We will assess the issue and provide the remedy required by the circumstances and applicable consumer law.

Where a cancellation is valid, refunds are made in accordance with applicable law and normally using the original payment method. Standard delivery charges are generally refundable; any additional amount paid for a more expensive delivery option may not be.

Where permitted by law, we may wait until the goods are returned or you provide evidence that they have been sent back.

Sale and discounted goods retain their statutory consumer rights. Any additional promotional return condition will be shown clearly before purchase and cannot remove statutory rights.